Sorry, no posts matched your criteria.
Volume 2
Influence of student-perceived service quality on sustainability practices of university and student satisfaction
Sartaj Chaudhary, Ajoy Kumar Dey
The past decade has seen a proliferation of research on service quality in education. However, little attempt has been made to understand the impact of student perceived service quality on sustainability practices of the university or the effect of such practices on student satisfaction. To bridge this gap, this paper aims to propose a conceptual framework to examine the relationships between service quality, sustainable practices and student satisfaction from the perspective of students. A quantitative ...